BOOKING ONLINE
1
Are you fully insured and bonded?
We are fully insured and bonded and are more then happy to send certificates of insurance at your request. It is important to work with companies that are insured and bonded to make sure you protect your families’ most valued assets.
We are fully insured and bonded and are more then happy to send certificates of insurance at your request. It is important to work with companies that are insured and bonded to make sure you protect your families’ most valued assets.
2
What training does your staff go through?
The staff at Avital Cleaning undergoes both classroom training as well as on the job training. We make sure that the people we are sending out into the field to complete these jobs have a full knowledge of our products and how to use them. We also have ongoing training to make sure that all of our employees stay up to date on all of our cleaning procedures. One thing to note is that while doing classroom training we provide someone with the mental tools to complete the job. However, as you may know there is no more valuable training then on the job training where a new employee can put those newly learned skills to use.
The staff at Avital Cleaning undergoes both classroom training as well as on the job training. We make sure that the people we are sending out into the field to complete these jobs have a full knowledge of our products and how to use them. We also have ongoing training to make sure that all of our employees stay up to date on all of our cleaning procedures. One thing to note is that while doing classroom training we provide someone with the mental tools to complete the job. However, as you may know there is no more valuable training then on the job training where a new employee can put those newly learned skills to use.
3
What sets you apart from other cleaning companies?
Avital Cleaning is a family owned business that offers a personal touch while also being able to handle all of the larger jobs that come along. We know how important it is to you if something goes wrong to have a person to return your calls. At Avital Cleaning you get a return call on every call you make. The good part here is that you will get that personal touch you deserve by speaking to one of the owners and not a random person who can’t address your concern.
Avital Cleaning is a family owned business that offers a personal touch while also being able to handle all of the larger jobs that come along. We know how important it is to you if something goes wrong to have a person to return your calls. At Avital Cleaning you get a return call on every call you make. The good part here is that you will get that personal touch you deserve by speaking to one of the owners and not a random person who can’t address your concern.
4
Will you perform additional cleaning task above and beyond the normal tasks?
Certainly we do provide cleaning services that are above and beyond the normal cleanings. However, in order for us to make time to fit those into our schedules we need at least 2 days notice prior to the cleaning you would like these tasks performed. This notice will allow us the time to fit this into the schedule. Some of the additional task may also require an additional fee.
Certainly we do provide cleaning services that are above and beyond the normal cleanings. However, in order for us to make time to fit those into our schedules we need at least 2 days notice prior to the cleaning you would like these tasks performed. This notice will allow us the time to fit this into the schedule. Some of the additional task may also require an additional fee.
5
Does someone have to be present during the cleaning?
The only thing you need to do is allow us to gain access to your home or business. Certainly if you feel comfortable you can give us a key, which makes things much easier for our staff. But by no means do you need to be home for us to complete the job. Many of our clients are not home and enjoy returning to a freshly cleaned house after a long day of work.
The only thing you need to do is allow us to gain access to your home or business. Certainly if you feel comfortable you can give us a key, which makes things much easier for our staff. But by no means do you need to be home for us to complete the job. Many of our clients are not home and enjoy returning to a freshly cleaned house after a long day of work.
6
Do you have a cancellation policy?
You can cancel your scheduled cleaning at any point up to the morning of your scheduled visit. As long as you call prior to the cleaner leaving our office. In most cases if you were to call our office by 7am this will allow us plenty of time to successfully cancel your cleaning.
You can cancel your scheduled cleaning at any point up to the morning of your scheduled visit. As long as you call prior to the cleaner leaving our office. In most cases if you were to call our office by 7am this will allow us plenty of time to successfully cancel your cleaning.